.:TERASOFT

CRM/ERP Solutions

Implementing effective business systems

Our goal is to help you automate and optimize your business processes.
We provide services on analysis, implementation and integration of many solutions, including:

Management


Customer relations


Marketing


Sales


Finances/Accounting


IT-infrastructure and security


 

What you get using centralized online CRM/ERP:

  • Effective management - tools for planning and detailed reports anytime.

  • Effective team communication – corporate chat, shared calendar, fast access to corporate documentation, files etc.

  • Managing customers database with detailed information and full history of orders, troubles, interests etc.

  • Centralized management for: products, services, vendors, orders, invoices etc.

  • One place to store all information on a centralized server. Security and regular back-ups. Segregation of duties and permissions across company staff.

  • Remote work via web browser. Your staff do not need to install any software, and can access the system from any place via Internet.

  • No high investment costs or expensive licenses - provided under the open source license - low maintenance costs.

 

 

Two Solution and cost models:

Installation on your company server. You pay and own the system.

or

CRM-hosting. You do not need your own server/DB etc. We host everything and you pay a monthly fee as you go.

 

And also:

  • Configuration the system to meet your business unique needs.

  • Technical support.

  • Training for stuff.

  • Consulting on business processes optimization.

  • Contact for a free expert consultation here.

Sales Force Automation

  • Lead & Opportunity Management
  • Account & Contact Management
  • Managing orders & invoices
  • Sales Quotes and Discounts

Customer Support & Service

  • Trouble Tickets
  • History of all clients, their activity and feedback
  • Customer Self Service. Mail-server integration. SMS-sender
  • Online Knowledge Base, FAQ

Marketing Automation

  • Campaign Management
  • Mass Mailing, email templates
  • Statistics of sales, discounts and trends
  • Individual work with contacts

Inventory Management

  • Products Catalog
  • Price Books
  • Vendor Management
  • Sales & Purchase Orders
  • Invoices
  • Documents export to PDF/print

Activity Management

  • To Dos, Meetings & Calls.
  • Corporate Chat
  • Activity history. Reports
  • Documentation storage
  • Notes. E-mail Notifications.
  • Shared Calendar and Recurring Events

Productivity Add-ons

  • Email Client
  • Outlook Plug-in
  • Office Plug-in
  • Thunderbird Extension
  • Customer Portal
  • RSS Feeds

Reports & Dashboards

  • 20 Pre-built Reports. Building own reports.
  • 20 Pre-built Dashboards
  • Graphs & Charts. Key Metrics

Product Customization

  • Custom Fields (10 different data objects), Pick Lists
  • Custom List Views; Catalogs
  • Currency & tax customization

Security Management

  • Users & groups Management
  • User's actions audit
  • Access permissions fine tuning - roles & profiles

 

Optimization and implementing is a unique task for each business. So, if you are interested contact us for detailed analysis and quote.